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Privacy Policy

This Privacy Policy explains how personal data is collected, processed and protected within the scope of the AI-powered voice assistant and communication automation services offered by AI (“”, “we”, “the company”). By using our services, you accept the terms set out in this policy.

Last updated: 30 May 2026

Contents

  1. 01Information we collect
  2. 02How we use the information
  3. 03Data security
  4. 04Third-party sharing
  5. 05Cookies
  6. 06Changes to the privacy policy
01

Information we collect

When you visit our website, contact us, or use our services, we may collect certain personal data. This information may include:

  • First and last name
  • Email address
  • Phone number
  • Company information
  • Lead data processed through the CRM
  • Voice call recordings and AI-generated call summaries
  • Other information you voluntarily share

In addition, call results and interaction data may be processed in order to improve service quality.

02

How we use the information

We may use the data we collect for the following purposes:

  • To provide and improve our services
  • To carry out lead verification and pre-qualification processes
  • To route qualified opportunities to sales teams
  • To improve the customer experience
  • To perform performance analysis and reporting
  • To fulfil legal obligations
03

Data security

applies the necessary technical and administrative security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. That said, no data transmission over the internet is 100% secure. Absolute security cannot be guaranteed, but industry-standard measures are taken to protect the data.

04

Third-party sharing

Your personal data is not sold to third parties or shared for commercial purposes without your explicit consent. However, data may be shared in the following cases:

  • With technology providers required to deliver the service
  • With official authorities within the scope of legal obligations
  • With business partners within the scope of CRM and infrastructure integrations

All of our third-party providers are bound by confidentiality obligations under data processing agreements and may use your personal data only to deliver the service. These providers may not sell your data for their own purposes or share it with third parties for commercial purposes. All of our business partners are bound by confidentiality obligations.

05

Cookies

Our website may use cookies to improve the user experience and perform analytics. You can reject cookies through your browser settings; however, some site features may not work properly.

06

Changes to the privacy policy

reserves the right to update this Privacy Policy when necessary. Updates are published on this page along with their effective date. We recommend reviewing the policy periodically.

Contact

If you have any questions about our privacy policy or the processing of your personal data, you can contact us at info@volina.ai.

Volina

An AI voice assistant that wakes up dead leads, built for dental tourism clinics.

info@volina.ai

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